Dedicated to Providing Comprehensive
Employee Interaction Center
Solutions
Documents
Publications
Articles authored by our consultants for HR Expert and CRM Expert publications.
- Improve Your HCM Employee Interaction Center Using BW Queries and Custom Reporting
- A Guide to Implementing Screen Pop for the Employee Interaction Center with CRM 7.0
- Make the Most of Your Employee Interaction Center with SLA Agreements
- Make the Most of the Employee Interaction Center with an Effective Organizational Structure
News & Events
January 2010
Life Technologies goes live with their SAP Employee Interaction Center Implementation
October 2009
Three new Employee Interaction Center value adding products have been released[read more]
September 2009
EIC Experts awarded new SAP EIC Implementation for a Major California Life Sciences Company[read more]
About CRM-EIC
The SAP CRM Employee Interaction Center is an HR Service Center and help desk application. It delivers a cost-effective, service-oriented solution to HR departments and supports HCM customers in executing their Service Delivery and Shared Services Strategy.
The Employee Interaction Center can serve as an integrated HR help desk that unites advanced customer relationship management (CRM) techniques with human resources information – bringing the best of both business practices to an HR help desk. Scripts and alerts guide HR specialists through the most common transactions, such as changing HR master data.
According to a recent report by Gartner, SAP is at the top of the Customer Relationship (CRM) market. You have already chosen SAP Customer Relationship Management (CRM) and Human Capital Management (HCM) for your enterprise, implementing the Employee Interaction Center will allow you to get the most out of your overall investment.
Key Functions of CRM-EIC
The SAP CRM EIC focuses on the requirements and expectations of Human Resource departments and their internal or external customers. The following business goals and objectives can be achieved through the implementation of these processes:Improving Service Delivery
- Improve service quality through fast resolution of employee requests (solution search, interactive scripting, alerts, contact history)
- Single point of contact supporting multiple communication channels (telephone, email, letter, fax or chat)
- Collaborate with business partners
- Faster access to relevant information
- Provide a single face to the customers and employees
- Reduce administration and improve business processes
Improving Customer Service
- Enable employees to communicate using preferred channel
- Ensure effective employee customer service through qualified agents
- Improve employee satisfaction and loyalty through quick, accurate responses to inquiries
- Support multi-channel interaction
Reducing Operating Costs & Increasing Efficiency
- Gain higher efficiency and cost transparency through standardization of HR processes and services (service level agreements).
- Decrease costs of HR service delivery as the solution enables an HR team to provide “employee service” in a quality oriented manner to support their Shared Services strategy.
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