Employee Interaction Center Blogs
Activity Search Options within the Employee Interaction Center (EIC)
Explores the Activity Search Options within the Employee Interaction Center (EIC). Mar. 2, 2010Employee Search Options within the Employee Interaction Center (EIC)
Explores the Employee Search Options within the Employee Interaction Center (EIC). Jan. 18, 2010What is Planned in EHP5 for Human Capital Management
The enclosed blog will provide some detail as to what's planned to be included in EHP5 for Human Capital Management. Dec. 16, 2009How to Create an Activity within the Employee Interaction Center (EIC)
This blog will outline how to create an EIC activity within the ERP version of the Employee Interaction Center. Nov. 19, 2009How to Implement Computer Telephony Integration (CTI) with the SAP CRM Interaction Center
This blog describes the steps necessary to implement computer telephony integration (CTI) with your SAP CRM Interaction Center. Nov. 11, 2009Keys to Ensure a Successful SAP�s Employee Interaction Center Implementation
The keys to ensure a successful SAP�s Employee Interaction Center Implementation. Oct. 12, 2009Quick Tip: Access All Defined CRM Business Roles in the IC and CRM WebClients In One Easy Step
Here's a quick tip on how to access all the defined business roles via the CRM and IC Web Client without association to the organizational model. Available in CRM 7.0, this is ideal for behnd the scene users. Sep. 29, 2009Employee Interaction Center (EIC) and Solution Types
How to set up Resolutions within the Employee Interaction Center(EIC). Sep. 24, 2009ERP Employee Interaction Center (EIC) What's New and Exciting In Enhancement Pack 4 (EHP4)
This article outlines the new functionality that SAP delivers for the ERP Employee Interaction Center (EIC) in Enhancement Package 4 (EHP4). Jul. 29, 2009Category and Subcategory within the Employee Interaction Center (EIC)
How to best set up Categories and Subcategories within the Employee Interaction Center (EIC). Jul. 10, 2009Employee Interaction Center (EIC) and Business Information Warehouse Reporting
The capabilities of the Business Information Warehouse (BI/BW) as it relates to the Employee Interaction Center. Jul. 8, 2009Choosing A Deployment Option for Employee Interaction Center
SAP currently offers two deployment options for the Employee Interaction Center. This blog provides some answers on how to determine which option is best for your needs. Jul. 1, 2009Employee Interaction Center (EIC) Integration with HCM
How the Employee Interaction Center fits into SAP�s Shared Service model as we as the integration with Human Capital Management (HCM). Jun. 5, 2009SAP CRM 7.0 Account Identification: Multiple Business Partner Confirmation
Account Identification within SAP CRM 7.0 has been enhanced to include scenario coverage for cases where individuals are calling on behalf of other contact persons. This functionality is crucial to Shared Service Centers as well as interaction centers dealing with household account management or family plans. May. 1, 2009Alerts, System Messages, and Broadcast Messages in the Interaction Center
Discover the difference between alerts, system messages, and broadcast messages in the SAP CRM Interaction Center. Learn how to leverage each tool most effectively for providing agents with real-time, relevant, easy-to-find information. Oct. 28, 2008What is Computer Telephony Integration (and Why Do I Need It?)
Learn about Computer Telephony Integration (CTI) and Multi-Channel Integration for the SAP CRM Interaction Center. Add telephony, e-mail, and chat to your call center, contact center, interaction center, or customer care center. Oct. 29, 2007Home | About Us | Services | Clients | Products | Blogs | Consultants | Partners | Contact Us
