The Future of SAP HCM and New Podcast Series

In this new podcast series we talk about SAP HCM, SaaS, Business ByDesign, Career OnDemand, Hana and the future for SAP HCM consultants and customers. Sep 28, 2011

An Interview with SAP Mentor and HCM Consultant Jarret Pazahanick

Interview with of our co-founder Jarret Pazahanick . Sep 24, 2011

SAP's Golden Opportunity to use Co-Innovation to Make better Software

SAP has a great opportunity to increase the use of Co-Innovation throughout the company and truly partner with their customers to build better software. Sep 20, 2011

Ten Recommended SAP HCM people to follow on Twitter

Twitter can be a great tool for SAP professionals. Ten people in the SAP HCM ecosystem that I follow and would highly recommend to others. Apr 27, 2011

Agent Inbox within the Employee Interaction Center (EIC)

Learn more about the EIC agent inbox, which is a central repository of all incoming EIC requests and emails. Apr 14, 2011

10 Ways to tell if you are an SAP Expert

10 Ways to tell if you are an SAP Expert and if not what you need to do to become one. Apr 13, 2011

Twitter and SAP - Whats in it for You

Find out how Twitter can help SAP professionals with Networking, Industry Events, Information and Visibility. Mar 21, 2011

Seven Tips to ensure you hire the Right Consultant

Selecting a consultant can be an important part of any SAP project. Enclosed are seven Tips to ensure you select the right one. Feb 23, 2011

3 Ways to Sabotage Your Next SAP Consultant Hire

Most everyone working in the SAP ecosystem has a “bad consultant” horror story they can share. Feb 8, 2011

ERP Employee Interaction Center Q&A

This article will answer some of the commonly asked questions regarding the SAP ERP Employee Interaction Center. Dec 29, 2010

Top 10 SAP Human Capital Management (HCM) Articles of 2010

The top 10 SAP Human Capital Management (HCM) Articles of 2010 are featured in this article. Dec 2, 2010

Learn About the Employee Interaction Center - Podcast

Podcast on the SAP Employee Interaction Center (EIC)as well as the overall lessons learned that are applicable for all SAP professionals. Nov 16, 2010

Value for SAP Customers to start using Twitter

This article provides the value and reasons why SAP Customers and their Employees should start using Twitter. Oct 27, 2010

How to find and follow SAP Content on Twitter

Five step process on how to find and follow SAP Content on Twitter. Sep 20, 2010

Five Ways Twitter will Help your SAP Career

Five ways that Twitter will help you in your SAP career. Jul 12, 2010

Integration of the Employee Interaction Center (EIC) with Maintain Master Data (PA30)

This blog will outline the integration that SAP offers with maintain master data for customers that are on the ERP version of the Employee Interaction. Jun 21, 2010

What is new with the Employee Interaction Center in EHP5

Word is slowly starting to come out on what will be delivered in Enhancement Package 5 (EHP5) for the Employee Interaction Center and although it is subject to change I thought I would share it with the SDN community. May 6, 2010

Valuable Lessons to Make the Most of your SAP Career

Five valuable lessons which will help you make the most of your SAP career. Mar. 18, 2010

Activity Search Options within the Employee Interaction Center (EIC)

Explores the Activity Search Options within the Employee Interaction Center (EIC). Mar. 2, 2010

Employee Search Options within the Employee Interaction Center (EIC)

Explores the Employee Search Options within the Employee Interaction Center (EIC). Jan. 18, 2010

What is Planned in EHP5 for Human Capital Management

The enclosed blog will provide some detail as to what's planned to be included in EHP5 for Human Capital Management. Dec. 16, 2009

How to Create an Activity within the Employee Interaction Center (EIC)

This blog will outline how to create an EIC activity within the ERP version of the Employee Interaction Center. Nov. 19, 2009

How to Implement Computer Telephony Integration (CTI) with the SAP CRM Interaction Center

This blog describes the steps necessary to implement computer telephony integration (CTI) with your SAP CRM Interaction Center. Nov. 11, 2009

Keys to Ensure a Successful SAP�s Employee Interaction Center Implementation

The keys to ensure a successful SAP�s Employee Interaction Center Implementation. Oct. 12, 2009

Quick Tip: Access All Defined CRM Business Roles in the IC and CRM WebClients In One Easy Step

Here's a quick tip on how to access all the defined business roles via the CRM and IC Web Client without association to the organizational model. Available in CRM 7.0, this is ideal for behnd the scene users. Sep. 29, 2009

Employee Interaction Center (EIC) and Solution Types

How to set up Resolutions within the Employee Interaction Center(EIC). Sep. 24, 2009

ERP Employee Interaction Center (EIC) What's New and Exciting In Enhancement Pack 4 (EHP4)

This article outlines the new functionality that SAP delivers for the ERP Employee Interaction Center (EIC) in Enhancement Package 4 (EHP4). Jul. 29, 2009

Category and Subcategory within the Employee Interaction Center (EIC)

How to best set up Categories and Subcategories within the Employee Interaction Center (EIC). Jul. 10, 2009

Employee Interaction Center (EIC) and Business Information Warehouse Reporting

The capabilities of the Business Information Warehouse (BI/BW) as it relates to the Employee Interaction Center. Jul. 8, 2009

Choosing A Deployment Option for Employee Interaction Center

SAP currently offers two deployment options for the Employee Interaction Center. This blog provides some answers on how to determine which option is best for your needs. Jul. 1, 2009

Employee Interaction Center (EIC) Integration with HCM

How the Employee Interaction Center fits into SAP�s Shared Service model as we as the integration with Human Capital Management (HCM). Jun. 5, 2009

SAP CRM 7.0 Account Identification: Multiple Business Partner Confirmation

Account Identification within SAP CRM 7.0 has been enhanced to include scenario coverage for cases where individuals are calling on behalf of other contact persons. This functionality is crucial to Shared Service Centers as well as interaction centers dealing with household account management or family plans. May. 1, 2009

Alerts, System Messages, and Broadcast Messages in the Interaction Center

Discover the difference between alerts, system messages, and broadcast messages in the SAP CRM Interaction Center. Learn how to leverage each tool most effectively for providing agents with real-time, relevant, easy-to-find information. Oct. 28, 2008

What is Computer Telephony Integration (and Why Do I Need It?)

Learn about Computer Telephony Integration (CTI) and Multi-Channel Integration for the SAP CRM Interaction Center. Add telephony, e-mail, and chat to your call center, contact center, interaction center, or customer care center. Oct. 29, 2007