Activity Search Options within the Employee Interaction Center (EIC)

Explores the Activity Search Options within the Employee Interaction Center (EIC). Mar. 2, 2010

Employee Search Options within the Employee Interaction Center (EIC)

Explores the Employee Search Options within the Employee Interaction Center (EIC). Jan. 18, 2010

What is Planned in EHP5 for Human Capital Management

The enclosed blog will provide some detail as to what's planned to be included in EHP5 for Human Capital Management. Dec. 16, 2009

How to Create an Activity within the Employee Interaction Center (EIC)

This blog will outline how to create an EIC activity within the ERP version of the Employee Interaction Center. Nov. 19, 2009

How to Implement Computer Telephony Integration (CTI) with the SAP CRM Interaction Center

This blog describes the steps necessary to implement computer telephony integration (CTI) with your SAP CRM Interaction Center. Nov. 11, 2009

Keys to Ensure a Successful SAP�s Employee Interaction Center Implementation

The keys to ensure a successful SAP�s Employee Interaction Center Implementation. Oct. 12, 2009

Quick Tip: Access All Defined CRM Business Roles in the IC and CRM WebClients In One Easy Step

Here's a quick tip on how to access all the defined business roles via the CRM and IC Web Client without association to the organizational model. Available in CRM 7.0, this is ideal for behnd the scene users. Sep. 29, 2009

Employee Interaction Center (EIC) and Solution Types

How to set up Resolutions within the Employee Interaction Center(EIC). Sep. 24, 2009

ERP Employee Interaction Center (EIC) What's New and Exciting In Enhancement Pack 4 (EHP4)

This article outlines the new functionality that SAP delivers for the ERP Employee Interaction Center (EIC) in Enhancement Package 4 (EHP4). Jul. 29, 2009

Category and Subcategory within the Employee Interaction Center (EIC)

How to best set up Categories and Subcategories within the Employee Interaction Center (EIC). Jul. 10, 2009

Employee Interaction Center (EIC) and Business Information Warehouse Reporting

The capabilities of the Business Information Warehouse (BI/BW) as it relates to the Employee Interaction Center. Jul. 8, 2009

Choosing A Deployment Option for Employee Interaction Center

SAP currently offers two deployment options for the Employee Interaction Center. This blog provides some answers on how to determine which option is best for your needs. Jul. 1, 2009

Employee Interaction Center (EIC) Integration with HCM

How the Employee Interaction Center fits into SAP�s Shared Service model as we as the integration with Human Capital Management (HCM). Jun. 5, 2009

SAP CRM 7.0 Account Identification: Multiple Business Partner Confirmation

Account Identification within SAP CRM 7.0 has been enhanced to include scenario coverage for cases where individuals are calling on behalf of other contact persons. This functionality is crucial to Shared Service Centers as well as interaction centers dealing with household account management or family plans. May. 1, 2009

Alerts, System Messages, and Broadcast Messages in the Interaction Center

Discover the difference between alerts, system messages, and broadcast messages in the SAP CRM Interaction Center. Learn how to leverage each tool most effectively for providing agents with real-time, relevant, easy-to-find information. Oct. 28, 2008

What is Computer Telephony Integration (and Why Do I Need It?)

Learn about Computer Telephony Integration (CTI) and Multi-Channel Integration for the SAP CRM Interaction Center. Add telephony, e-mail, and chat to your call center, contact center, interaction center, or customer care center. Oct. 29, 2007